Bridget Morlan called the number on her first-ever dental insurance card and held her breath. After more than 30 years of dealing with broken teeth, gum infections and toothaches that landed her in the emergency room dozens of times, the Baltimore woman hoped the new coverage would make everything better. “I’m wishing for a miracle,”
Drumroll … Congratulations — the dental plan paid the claim! Or did they? Confirmation that your claim has been processed comes in two forms: payment and/or an explanation of benefits. An EOB is sent to the patient and/or dental office as a receipt of services provided. Unfortunately, dental plans do not have standardized formats for these
Companies that provide business support to dentists are starting to use artificial intelligence to analyze X-ray images and automate certain steps in common procedures, pointing to the technology’s cost-cutting potential. Dental support organizations don’t get involved in patient care but they can take care of everything from accounting to tax preparation for dental practices that
Health insurance often provides a confusing quagmire of terms, concepts and dollar amounts. The Explanation of Benefits, or EOB, that is mailed to a patient after a doctor's visit attempts to alleviate some of this billing confusion but can potentially confuse the reader even further. The term "disallowed amount" seems scary, but understanding what the
